Website Stags' Leap Winery
Job Description
About Us
Located at the heart of Stags Leap District, the original Stags’ Leap Winery (est. 1893) continues a proud winemaking heritage in the prestigious appellation that bears the winery name. At this 240-acre estate, a unique terroir and an ideal microclimate support a classical standard of viticulture, land use and winemaking that is as relevant today as it was a century ago.
About the role
The Assistant Hospitality Sales Assistant Manager (AHSM) is a front-line manager of the site, responsible for all guest interaction and financial deliverables for the following:
- Creating and ensuring a safe environment for our employees and guests.
- Delivering exceptional and consistent guest service to the highest standard, adhering to “Every person treasured every time”.
- Delivery key sales metrics (including club conversion and net sales revenue).
- Understand and deliver cost controls, especially labor, COGS tours and tastings.
- Supporting the delivery of the budget across all targets.
- Training & coaching of team and cultivating a high-performance culture.
This role will have the following key responsibilities:
- Managing inventory of wine and non-wine merchandise across site, including wine and merchandise orders, wine club orders, shipment processes, inventory control and counts.
- Managing retail merchandise budget and driving the business to achieve the monthly goal, tracking and reporting on merchandise sales.
- Managing all write-off procedures and reporting.
- Managing operating systems and being the key Super User for the site.
- Responsible for Zero Harm Destination training and maintaining a strong health & safety culture, reporting and creating awareness of Zero Harm in the team.
The AHSM will lead and inspire the Stags’ Leap Hospitality Team to deliver an outstanding guest experience and be the consummate role model for the team.
About you
- BS degree or equivalent work experience with a minimum 3 years in similar retail and or sales leadership role in hospitality industry. Preferred experience as tasting room manager, hotel front desk manager or hotel shift manager. (Wine industry specific background is ideal but not essential.
- 2+ years experience in a supervisorial role.
- Strong leadership skills and team player with the ability to coach others.
- Knowledge of food and wine, the wine industry and competitive offerings, Napa and Bay Area hospitality market.
- Proven track record leading others and delivering results against defined targets.
- Working knowledge of winery POS systems, calendar programs, Microsoft Office Suite.
- Strong customer service and sales aptitude.
- Must be able to lift 40 lbs (a case of wine).
What’s in it for you
- The opportunity to be bold and make an impact in the world of wine
- Access to the world’s most celebrated wines through our employee product allowance
- True flexibility in determining how, when and where you work to achieve your potential
- Global opportunities across Australia & New Zealand, the US, Asia, UK/Europe
- Opportunity to build a career across multiple functions (we’re really good at doing this!)
- Structured development programs to support your health, wellbeing and career
- “TWEforME Day” – an additional day of leave each year, for you to do you
- Meeting-free Monday mornings (we all love this!)
Culture
We bring our whole selves, we’re courageous and we deliver together – that’s our DNA. We’re a passionate bunch who enjoy working together, like to have fun and keep things down-to-earth. We’re brave enough and care enough to have the right conversations to get the best outcome and are famous for our can-do attitude. We’re definitely “glass half full” people and see challenges as opportunities and move with pace to achieve our goals.
If you’re ready to help us be the world’s most admired premium wine company, please apply now!
Inclusion, Equity and Diversity
Just like the wide range and variety of brands in our wine portfolio, TWE embraces diversity and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or on the basis of disability. If you require any assistance to be included in our process, please contact [email protected], quoting the job title and reference number.
Pay Transparency Disclosure: The base pay range offered for this position is $65,000 to $74,000 per year plus quarterly bonus. These figures represent what we reasonably expect to pay for this position, but the actual compensation offered will depend upon numerous job-related factors, including but not limited to candidate qualifications, skills, experience, education, location, and alignment with market data. Our expectation is that the incumbent will work out of Napa, CA. If the incumbent works out of another location, the wage rate may fall above or below this range. Treasury reserves the right to modify the range in the future.
